Refund and Cancellation Policy

Refund and Cancellation Policy

Last Updated: October 27, 2025

1. Introduction

This Refund and Cancellation Policy outlines the terms and conditions for returns, refunds, cancellations, and exchanges for products and services purchased from Bharatiya Yog Sansthan (Regd.) (“we,” “our,” “us,” or “Sansthan”).

We are committed to customer satisfaction while maintaining the sustainability of our non-profit organization.

2. Policy Coverage

This policy covers:

• Physical products (yoga books, accessories, equipment)
• Online and offline courses and training programs
• Paid events, workshops, and seminars
• Digital products (e-books, downloadable content)

Note: Free yoga classes and events are not subject to this policy.

3. PHYSICAL PRODUCTS (Books, Accessories, Equipment)

3.1 Cancellation Before Dispatch

Eligibility: Orders can be canceled before dispatch

Process:

• Contact us immediately at [email/phone] with your order number
• Cancellation must be requested within 24 hours of order placement
• Orders dispatched before cancellation cannot be canceled

Refund:

• Full refund of the product amount
• Refund processed within 7-10 business days
• Original payment method will be used for refund

3.2 Returns After Delivery

Eligible for Return:

• Damaged products
• Defective or faulty items
• Wrong products delivered
• Missing items from the order

Return Conditions:

• Report within 48 hours of delivery
• Product must be unused and in original packaging
• Original tags, labels, and accessories must be intact
• Invoice/receipt must be included

NOT Eligible for Return:

• Products damaged due to misuse or negligence
• Products without original packaging
• Items marked as “non-returnable” at the time of purchase
• Products returned after 7 days of delivery
• Items purchased during clearance sales (unless defective)

3.3 Return Process

Step 1: Contact us within 48 hours of delivery

• Email: [email address]
• Phone: [phone number]
• Provide: Order number, issue description, and photographs

Step 2: Return approval

• Our team will review your request within 2-3 business days
• If approved, we will provide return instructions and shipping address

Step 3: Ship the product

• Pack the product securely in original packaging
• Use a trackable shipping method
• Retain proof of shipment

Step 4: Inspection and refund

• We will inspect the returned product within 3-5 business days
• If approved, refund will be processed within 7-10 business days

3.4 Refund Amount (Physical Products)

Full Refund:

• Damaged, defective, or wrong items: Full product amount + shipping charges

Partial Refund:

• Customer preference/change of mind: Product amount minus shipping charges and restocking fee (10% if applicable)

No Refund:

• Shipping charges (unless product is damaged/defective)
• Return shipping costs are borne by the customer (unless product is damaged/defective)

3.5 Exchanges

Exchange Policy:

• Exchanges available for damaged or defective products only
• Size/color exchanges (if applicable) subject to availability
• Contact us within 48 hours of delivery
• Exchange processed after receiving and inspecting returned item
• No additional charges for exchanges of damaged/defective items

Process:

• Follow the return process outlined above
• Specify exchange preference in your request
• Replacement will be shipped after inspection (3-5 business days)

4. ONLINE COURSES AND DIGITAL PRODUCTS

4.1 Cancellation Policy

Before Course Access:

• Cancellation allowed before receiving login credentials or course access
• Full refund minus processing fee (5%)
• Request cancellation within 24 hours of payment

After Course Access:

• No refund once access to course materials is provided
• Exception: Technical issues preventing course access (will be resolved or refunded)

4.2 Digital Products (E-books, Downloads)

No Refund Policy:

• Digital products are non-refundable once download link is sent
• No cancellations after download/access is provided
• Ensure compatibility before purchase

Exceptions:

• Corrupt or damaged files: Replacement or refund
• Technical issues preventing download: Full refund
• Report issues within 48 hours

4.3 Course Dissatisfaction

Money-Back Guarantee (if applicable):

• Some courses may offer a satisfaction guarantee (will be clearly mentioned)
• Conditions will be specified at the time of enrollment
• Typically requires completion of certain modules and participation requirements

Standard Policy:

• Refunds not available based solely on dissatisfaction
• Course curriculum, duration, and methodology are clearly stated before enrollment
• Sample/preview content available before purchase where applicable

5. OFFLINE COURSES AND TRAINING PROGRAMS

5.1 Cancellation by Student

Before Course Start Date:

More than 30 days before:

• 90% refund (10% administrative fee deducted)

15-30 days before:

• 70% refund (30% administrative fee deducted)

7-14 days before:

• 50% refund (50% administrative fee deducted)

Less than 7 days before:

• No refund (may transfer to future batch if available)

After Course Commencement:

• No refund once course has started
• Partial attendance does not qualify for partial refund
• May transfer to next available batch (one-time only, subject to availability)

5.2 Course Rescheduling or Cancellation by Sansthan

If We Reschedule:

• Advance notice (minimum 7 days)
• Option to attend rescheduled session
• Full refund if rescheduled date is not suitable

If We Cancel:

• Full refund of course fees
• Notification sent at least 7 days in advance (except emergencies)
• Alternative course options may be offered

5.3 Batch Transfer

Eligibility:

• One-time transfer to future batch allowed
• Request must be made at least 7 days before course start
• Subject to seat availability in future batches
• Transfer valid for 6 months from original course date
• Transfer fee may apply (₹[amount] or [percentage]%)

6. PAID EVENTS, WORKSHOPS, AND SEMINARS

6.1 Cancellation by Participant

More than 15 days before event:

• 80% refund (20% administrative fee)

7-15 days before event:

• 50% refund (50% administrative fee)

Less than 7 days before event:

• No refund
• May transfer ticket to another person (notify us in advance)

Day of event/No-show:

• No refund

6.2 Event Cancellation by Sansthan

If We Cancel:

• Full refund of registration/ticket fee
• Notification sent as early as possible
• Refund processed within 7-10 business days

If We Reschedule:

• Option to attend rescheduled event
• Full refund if new date is not suitable
• Advance notice provided

6.3 Ticket Transfer

• Tickets may be transferred to another person
• Notify us at least 48 hours before event
• Provide new participant’s details
• No additional charges for transfer

7. REFUND PROCESS

7.1 Refund Timeline

After Approval:

• Refund initiated within 7-10 business days
• Credit to original payment method
• Actual credit time depends on your bank/payment provider:
  • Credit/Debit Cards: 5-7 business days
  • Net Banking: 3-5 business days
  • UPI: 2-3 business days
  • Wallets: 2-4 business days

7.2 Refund Method

• Refunds are processed to the original payment method only
• Bank account refunds require providing bank details
• We cannot process refunds to third-party accounts

7.3 Refund Confirmation

• You will receive email confirmation when refund is initiated
• Refund reference number will be provided
• Contact us if refund is not received within stated timeline

7.4 Partial Refunds

Partial refunds may apply for:

• Products returned after the return window (at our discretion)
• Products showing signs of use
• Incomplete returns (missing accessories or packaging)
• Course cancellations based on timing (as per section 5.1)

8. SPECIAL CIRCUMSTANCES

8.1 Medical Emergencies

For course or event cancellations due to medical emergencies:

• Medical certificate/documentation required
• Case-by-case evaluation
• May offer full refund or transfer option
• Must be reported within 48 hours of the medical event

8.2 Force Majeure

In case of natural disasters, pandemics, government restrictions, or other force majeure events:

• We will work with you to find suitable alternatives
• Options may include: refund, credit note, rescheduling, or online alternatives
• Refund amount determined based on costs already incurred

8.3 Technical Issues

If technical issues prevent access to online courses or digital products:

• Report immediately with details
• We will resolve the issue within 24-48 hours
• Full refund if issue cannot be resolved within 7 days

9. NON-REFUNDABLE ITEMS AND SERVICES

The following are strictly non-refundable:

• Free yoga classes and events (no payment involved)
• Certification examination fees (separate from course fees)
• Downloaded digital content
• Customized or personalized products
• Items marked as “final sale” or “non-refundable” at purchase
• Processing fees and payment gateway charges
• Shipping charges (unless product is defective)

10. CREDIT NOTES AND VOUCHERS

10.1 Credit Note Option

In lieu of refund, we may offer:

• Store credit for future purchases
• Valid for 12 months from issue date
• Cannot be redeemed for cash
• Transferable to another user

10.2 Voucher Terms

• Promotional vouchers and discount codes are non-refundable
• Cannot be exchanged for cash
• Validity period as mentioned on voucher
• Cannot be combined with other offers (unless specified)

11. DONATION COMPONENT

As a non-profit organization, a portion of proceeds supports our free yoga centers and community programs:

• This component is clearly communicated at purchase
• Donation portion is non-refundable
• Product/service cost and donation (if any) are shown separately

12. REFUND REQUEST PROCEDURE

12.1 How to Request Refund

Step 1: Contact us with the following information:

• Order number or transaction ID
• Registered email address and phone number
• Reason for refund request
• Supporting documents (if applicable)
• Bank details (for direct bank refunds)

Contact Details:

• Email: bys.bharatiya41@gmail.com , bharatiya@yogsansthan.org
• Phone: +91 8373943421
• WhatsApp: +91 8373943421

Step 2: Wait for confirmation

• We will acknowledge your request within 24-48 hours
• Review and approval within 3-5 business days

Step 3: Complete return (if physical product)

• Follow return instructions provided
• Ship product with tracking

Step 4: Receive refund

• Refund initiated after approval/inspection
• Confirmation email sent with refund details

12.2 Required Information

For refund processing, provide:

• Full name
• Order/Transaction ID
• Purchase date
• Product/service details
• Refund reason
• Bank account details (if applicable): Account holder name, Account number, IFSC code, Bank name

13. DISPUTE RESOLUTION

13.1 Internal Resolution

• All refund disputes will be reviewed by our customer service team
• We aim to resolve disputes within 7-10 business days
• Decisions are made based on this policy and individual circumstances

13.2 Escalation

If you’re unsatisfied with the resolution:

• Request escalation to senior management
• Provide detailed explanation and supporting evidence
• Final decision will be communicated within 15 business days

13.3 Legal Recourse

• Disputes subject to jurisdiction of courts in Delhi, India
• Governed by Indian consumer protection laws
• We encourage amicable resolution before legal proceedings

14. IMPORTANT NOTES

14.1 Proof of Purchase

• Original invoice/receipt required for all refund requests
• Keep transaction confirmation emails
• Screenshot of payment confirmation (if applicable)

14.2 Refund Fraud

• Fraudulent refund requests will be denied
• Repeated abuse may result in account suspension
• Legal action may be taken for fraudulent activities

14.3 Quality Assurance

• All products are quality-checked before dispatch
• Courses are designed and delivered by certified instructors
• We stand behind the quality of our offerings

14.4 Communication

• All refund-related communication should be via official channels
• Keep all email correspondence for your records
• Response times may increase during peak periods or festivals

15. CUSTOMER RESPONSIBILITIES

As a customer, you are responsible for:

• Reading product/course descriptions carefully before purchase
• Providing accurate contact and delivery information
• Inspecting products upon delivery
• Reporting issues within specified timelines
• Maintaining products in resalable condition for returns
• Providing genuine and accurate information for refund requests

16. EXCEPTIONS AND DISCRETION

• The Sansthan reserves the right to make exceptions on a case-by-case basis
• Exceptional circumstances may warrant deviation from standard policy
• Such decisions are at the sole discretion of the management
• Exceptions do not set precedent for future cases

17. POLICY MODIFICATIONS

• We reserve the right to modify this policy at any time
• Changes effective immediately upon posting on our website
• Purchases governed by the policy in effect at time of purchase
• Material changes will be communicated via email or website notice

18. CONTACT INFORMATION

For refund and cancellation inquiries:

Bharatiya Yog Sansthan (Regd.)
Manglam Place, Sector 3,Rohini, Delhi-110085 (INDIA)
Email: [refunds@domain.com]
Phone: +91 8373943421
WhatsApp: +91 8373943421
Website: https://yogsansthan.org/

Customer Support Hours:
Monday to Saturday: 10 Am to 4 PM
Sunday: Closed

Please allow 24-48 hours for response during business days

19. ACKNOWLEDGMENT

By making a purchase or enrollment with Bharatiya Yog Sansthan, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.

Our Commitment: As a non-profit organization dedicated to promoting yoga and wellbeing, we strive to balance customer satisfaction with the sustainability of our mission to serve the community through free yoga centers and programs.

Last Updated: October 27, 2025